Returns & Refunds Policy

We want you to live with a work you love. If you are a consumer and you bought a work from us at a distance, through our website, by email or by telephone, without visiting the gallery, you have a legal right to cancel and return it, explained below. This policy applies to purchases from Bartha Contemporary Ltd, 7 Ledbury Mews North, London W11 2AF, United Kingdom. It does not limit your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015, and it should be read with our Terms & Conditions.

You may cancel the contract within 14 days, without giving any reason. The 14 days begin on the day after you, or someone you have nominated (other than the carrier), receive the work.

Tell us before the 14 days run out with a clear statement that you have decided to cancel, by email to info@barthacontemporary.com or by letter to the gallery address above. You may use the model cancellation form at the end of this page, but you do not have to. It is enough that you send your message before the period ends. We will confirm by email that we have received it.

Please send the work back, or hand it to us, without undue delay and no later than 14 days after the day you tell us that you are cancelling. The deadline is met if you send the work before the 14 days end. Given the nature of the works we sell, returns must travel insured, by a fine-art courier or a carrier we agree with you, properly packed, to: Bartha Contemporary, 7 Ledbury Mews North, London W11 2AF, United Kingdom. Please contact us before sending anything: we will coordinate the practical arrangements with you and can advise on, or arrange, suitable packing and carriage.

If you cancel, you pay the direct cost of returning the work. Works cannot be returned by post: they must travel by fine-art courier, so the cost depends on the size of the work and where it comes back from. These are the most a return will cost, by the work’s longest side:

The purchase window shows the figure for the work you are buying, and your order confirmation repeats this table. If you ask us to arrange the return, we will tell you the actual cost before we book it.

You do not pay any return cost where a work is damaged, faulty or not as described (section 8).

Please return the work in the condition in which you received it, with its certificate of authenticity and any accompanying documentation where these were supplied, and keep the original packaging if you can. You may handle and examine the work as you would in a gallery. We may reduce your refund only to reflect a loss in the work’s value caused by handling it beyond what is needed to establish its nature and characteristics.

We will refund the price of the work and the cost of the original standard delivery within 14 days of receiving the work back, or, if earlier, within 14 days of the day you give us evidence that you have sent it. If you chose a delivery option more expensive than our standard delivery, we refund only the cost of standard delivery. We refund using the payment method you used, unless you expressly agree otherwise, and you will not pay any fee for the refund. Import duties and taxes paid in your country are generally reclaimed from your local customs authority; we will provide the paperwork you need to support such a claim.

Every work is professionally packed and insured in transit. If a work arrives damaged, is faulty, or is not as described, please tell us as soon as you can, ideally within 48 hours of delivery, with photographs of the work and the packaging, so that we can make a claim on the carrier’s insurance. This request does not affect your statutory rights.

Under the Consumer Rights Act 2015 you can reject such a work within 30 days of delivery for a full refund, including all delivery and return costs. After 30 days, or if you prefer, you can ask for a repair, where that is appropriate for the work, or a replacement where one exists; if neither is possible, you can ask for a price reduction or reject the work for a refund. We will arrange and pay for collection.

The 14-day right to cancel does not apply to:

• a genuine commission, a work made to your specification;
• purchases made in person at the gallery or on our stand at an art fair;
• purchases by business buyers.

Your rights for damaged, faulty or misdescribed works (section 8) still apply in every case.

The same right to cancel applies to international orders by consumers. Return shipping must be insured and, where relevant, accompanied by the customs documents we provide, so that the work can re-enter the United Kingdom as returned goods.

Complete and return this form only if you wish to cancel the contract. You can copy the text below into an email to info@barthacontemporary.com, or print it and send it to the gallery.

To: Bartha Contemporary Ltd
7 Ledbury Mews North, London W11 2AF, United Kingdom
Email: info@barthacontemporary.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:
[artist, title and, if known, inventory number of the work]

Ordered on [*] / received on [*]:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

[*] Delete as appropriate.

Questions about a return? Email info@barthacontemporary.com or call the gallery on +44 20 7985 0015. We would always rather talk a return through with you than leave you unsure. Our Privacy Notice explains how we use your details.